Welcome to Live Remote Assistance! Do you need a quick solution to a technical problem regarding your diagramming software? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Within our Support Center, you can get more information in our knowledge base, submit a ticket for help, view your previous tickets and know their statuses and solutions, or perform a license audit (for those with an active maintenance account).
Have you previously purchased our software and need to re-download the software to your new computer? Our download center allows you to find the latest version, as well as older versions of Easy Street Draw, ScenePD, FireScene, and ATTAC.
We strive to provide products that deliver long-term value and back them up with great technical support. Over time however, changes to hardware and to operating systems eventually impede our ability to effectively support our older products.
Yes, there is a Quick Start Guide (QSG) and there is a User Manual called Fingertap. They are located within the software under File/Help.
Yes, they are located on the last page of the Quick Start Guide (QSG), which is located within the software under File/Help.
Customers that saw this issue are using the Tyler Tech and LexisNexis RMS. The issue has been identified in systems that were running Windows 7 Compatibility Mode. The fix is to turn Windows 7 Compatibility Mode off. If this doesn’t solve your issue, please contact Trancite Tech Support.
Contact Sales Department and they will send you a download link and license information.
Yes, please contact Trancite Tech Support and we will do our best to help.
Within a new casebook, drag in the symbol that you want.
Go to the Manage tab and click on “Copy to Clipboard”.
Within the Clipboard Options window, select the desired resolution and click Ok.
Paste the symbol into the word document and then resize to the desired size.
No, you will need to contact Tech Support or Software Sales and explain your needs to them and your symbol concept will be added to the development queue for future releases.
Yes, the process is very simple. Highlight the vehicle symbol and right click on it. Select the “Ungroup” option and click off the vehicle. Now you can modify the vehicle by pulling parts off it or showing damage. The “ungroup” option is available for nearly all symbols in the software.
Yes, in Version 7 and 8 you need to click on the Manage Tab at the top and then click on “Export as Image”.
In Version 6 you will follow the same instructions above accept the option to click on is “Save as Image”.
In Editor (Any Version) go to the “Home” tab and click on “Export”.
Processor
Intel Core i5 or better processor
Memory
8 GB RAM or more (16 GB recommended)
Hard Disk
Approximately 2.0 GB for software installation
Display
1920 x 1080 or higher resolution monitor
Operating System
Windows 10/11, 64-bit
Windows Server 2016 or greater
Yes, you need to put a unique name in that box to improve your license management ability, and it will give tech support visibility on your activations when you need to conduct a license transfer or audit.
Uninstall the software from the old computer.
Call or email Tech Support and provide License ID and Installation Name. Support will facilitate the transfer from their end.
Reinstall the software on the new machine and reactivate it.
Yes, if you are under maintenance. If your department purchased Standard Maintenance, you could get 4 license audits per year. If your department purchased Premium Maintenance, you could 12 license audits per year. Each audit will be a spreadsheet that includes all your current activations.
Yes. Contact Tech Support and provide your License ID to Tech Support and request a manual activation.
Tech Support will ask you to provide the 2 System ID’s numbers that are shown in the software under Activation via Telephone.
Tech Support will provide you two Registration Codes, possibly a Feature Code, the license ID, password, and instructions for the Installation name box.
Once all the above information is entered click Next or Ok and you will see a message indicating “Congratulations”.
Open Control Panel and go to Add and Remove Programs.
Locate the software and uninstall it.
Navigate to C:\Program Files (x86) \A-TSolutions
Delete the A-TSolutions folder if it there.
Navigate to C:\ProgramData\A-TSolutions
Delete the A-TSolutions folder.
Navigate to users’ profile under C:\Users and click on AppData.
Click on Roaming and delete the A-TSolutions folder.
Note: You have now completely uninstalled Version 6 and all remnant files and folders.
Open Control Panel and go to Add and Remove Programs.
Locate the software and uninstall it.
Navigate to C:\Program Files (x86) and locate the specific software. For Example: Easy Street Draw 7.7 or ScenePD 7.7
Delete the specific software folder.
Navigate to Navigate to C:\ProgramData and locate the specific software. For Example: Easy Street Draw 7.7 or ScenePD 7.7
Delete the specific software folder.
Navigate to users’ profile under C:\Users and click on AppData.
Click on Roaming and delete the specific software folder.
Note: You have now completely uninstalled Version 7 and 8 and all remnant files and folders.
Contact Sales Department and they will send you a download link and license information.
