Question 1

Is there any training reference material available for the software?

Accepted Answer

Yes, there is a Quick Start Guide (QSG) and there is a User Manual called Fingertap. They are located within the software under File/Help.

Question 2

Does the software have any Quick Keys or Hot Keys?

Accepted Answer

Yes, they are located on the last page of the Quick Start Guide (QSG), which is located within the software under File/Help.

Question 3

My RMS is using Editor for the diagraming piece. When I open the RMS and navigate to the diagram section to draw the diagram nothing is displayed and there is a message that indicates that Easy Street Editor is not working correctly?

Accepted Answer

Customers that saw this issue are using the Tyler Tech and LexisNexis RMS. The issue has been identified in systems that were running Windows 7 Compatibility Mode. The fix is to turn Windows 7 Compatibility Mode off. If this doesn’t solve your issue, please contact Trancite Tech Support.

Question 4

We are implementing our own .NET application and we want to include the ESD Web product. How do we get a copy of the latest .NET SDK?

Accepted Answer

Contact Sales Department and they will send you a download link and license information.

Question 5

I am experiencing what seems to be an integration issue with your software and the RMS that our department is using. Can you assist?

Accepted Answer

Yes, please contact Trancite Tech Support and we will do our best to help.

Question 6

How do I copy and paste a symbol within the software to a Word Document?

Accepted Answer

Within a new casebook, drag in the symbol that you want.
Go to the Manage tab and click on “Copy to Clipboard”.
Within the Clipboard Options window, select the desired resolution and click Ok.
Paste the symbol into the word document and then resize to the desired size.

Question 7

Am I able to save symbols that I have created myself within the software?

Accepted Answer

No, you will need to contact Tech Support or Software Sales and explain your needs to them and your symbol concept will be added to the development queue for future releases.

Question 8

Is there a way to show vehicle damage or to just pull the vehicle a part?

Accepted Answer

Yes, the process is very simple. Highlight the vehicle symbol and right click on it. Select the “Ungroup” option and click off the vehicle. Now you can modify the vehicle by pulling parts off it or showing damage. The “ungroup” option is available for nearly all symbols in the software.

Question 9

Is it possible to save your diagram or drawing as a jpeg or png file?

Accepted Answer

Yes, in Version 7 and 8 you need to click on the Manage Tab at the top and then click on “Export as Image”.
In Version 6 you will follow the same instructions above accept the option to click on is “Save as Image”.
In Editor (Any Version) go to the “Home” tab and click on “Export”.

Question 10

What are the basic system requirements?

Accepted Answer

Processor
Intel Core i5 or better processor

Memory
8 GB RAM or more (16 GB recommended)

Hard Disk
Approximately 2.0 GB for software installation

Display
1920 x 1080 or higher resolution monitor

Operating System
Windows 10/11, 64-bit
Windows Server 2016 or greater

Question 11

Do I have to put anything in the Installation Name box during license activation?

Accepted Answer

Yes, you need to put a unique name in that box to improve your license management ability, and it will give tech support visibility on your activations when you need to conduct a license transfer or audit.

Question 12

How do I transfer a license of the software from one computer to another?

Accepted Answer

Uninstall the software from the old computer.
Call or email Tech Support and provide License ID and Installation Name. Support will facilitate the transfer from their end.
Reinstall the software on the new machine and reactivate it.

Question 13

Can I get a list of my activations?

Accepted Answer

Yes, if you are under maintenance. If your department purchased Standard Maintenance, you could get 4 license audits per year. If your department purchased Premium Maintenance, you could 12 license audits per year. Each audit will be a spreadsheet that includes all your current activations.

Question 14

We are not connected to the internet however we need the software activated on the disconnected computer. Is this possible?

Accepted Answer

Yes. Contact Tech Support and provide your License ID to Tech Support and request a manual activation.

Tech Support will ask you to provide the 2 System ID’s numbers that are shown in the software under Activation via Telephone.

Tech Support will provide you two Registration Codes, possibly a Feature Code, the license ID, password, and instructions for the Installation name box.

Once all the above information is entered click Next or Ok and you will see a message indicating “Congratulations”.

Question 15

How do I do a “Complete” Uninstall of Version 6 desktop applications that are on a Windows 7, 8, 10 or 11 machines?

Accepted Answer

Open Control Panel and go to Add and Remove Programs.
Locate the software and uninstall it.
Navigate to C:\Program Files (x86) \A-TSolutions
Delete the A-TSolutions folder if it there.
Navigate to C:\ProgramData\A-TSolutions
Delete the A-TSolutions folder.
Navigate to users’ profile under C:\Users and click on AppData.
Click on Roaming and delete the A-TSolutions folder.

Note: You have now completely uninstalled Version 6 and all remnant files and folders.

Question 16

How do I do a “Complete” Uninstall of Version 7 or 8 desktop applications that are on a Windows 7, 8, 10 or 11 machine?

Accepted Answer

Open Control Panel and go to Add and Remove Programs.
Locate the software and uninstall it.
Navigate to C:\Program Files (x86) and locate the specific software. For Example: Easy Street Draw 7.7 or ScenePD 7.7
Delete the specific software folder.
Navigate to Navigate to C:\ProgramData and locate the specific software. For Example: Easy Street Draw 7.7 or ScenePD 7.7
Delete the specific software folder.
Navigate to users’ profile under C:\Users and click on AppData.
Click on Roaming and delete the specific software folder.

Note: You have now completely uninstalled Version 7 and 8 and all remnant files and folders.

Question 17

We are implementing our own .NET application and we want to include the ESD Web product. How do we get a copy of the latest .NET SDK?

Accepted Answer

Contact Sales Department and they will send you a download link and license information.

SmartSafety Software

Trancite

Support

FAQ

Is there any training reference material available for the software?

Does the software have any Quick Keys or Hot Keys?

My RMS is using Editor for the diagraming piece. When I open the RMS and navigate to the diagram section to draw the diagram nothing is displayed and there is a message that indicates that Easy Street Editor is not working correctly?

We are implementing our own .NET application and we want to include the ESD Web product. How do we get a copy of the latest .NET SDK?

I am experiencing what seems to be an integration issue with your software and the RMS that our department is using. Can you assist?

How do I copy and paste a symbol within the software to a Word Document?

Am I able to save symbols that I have created myself within the software?

Is there a way to show vehicle damage or to just pull the vehicle a part?

Is it possible to save your diagram or drawing as a jpeg or png file?

What are the basic system requirements?

Do I have to put anything in the Installation Name box during license activation?

How do I transfer a license of the software from one computer to another?

Can I get a list of my activations?

We are not connected to the internet however we need the software activated on the disconnected computer. Is this possible?

How do I do a “Complete” Uninstall of Version 6 desktop applications that are on a Windows 7, 8, 10 or 11 machines?

How do I do a “Complete” Uninstall of Version 7 or 8 desktop applications that are on a Windows 7, 8, 10 or 11 machine?

We are implementing our own .NET application and we want to include the ESD Web product. How do we get a copy of the latest .NET SDK?